The ATM very rarely eats and does not return the customer's bank card. This usually happens if there is a suspicion of fraud or due to an ATM error.
In any case , no one would like to be without money at an ATM that ate your card.
What to do in such cases?
First you need to wait at the ATM. If within five minutes the ATM does not return the card back , you need to proceed further.
To get started, look at the ATM for the phone number of the contact center. All ATMs must have this information. Having found the number , call it and report that the ATM located there and there ate your card.
The operator will have to tell you about your next steps. There are usually two options:
to tell you where and when you can pick up your card. It's simple , when servicing an ATM, collectors will pick up your card and deliver it to the bank , where you can then pick it up.
The second option is that the card will not be returned to you , but simply destroyed. This is done for security purposes , so that money does not suddenly disappear from the card. Therefore, the cards chewed up by the ATM are destroyed , and the client reissues the card.
Which option you get depends on the particular bank and even the ATM. Therefore, be mentally prepared to both receive the card back and part with it.
I strongly recommend that after the ATM has eaten the card , call your bank and block the card. Say so - the ATM ate the card , I want to block it for security purposes.
Then no one will be able to withdraw money from your card. Also, you can not wait for the return of the card , but immediately order a reissue of a new card. Usually this can be done directly by phone , but in many banks still have to go to the branch in the old fashioned way and write a corresponding application.
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